It’s a scary discovery. To us and to a lot of parents in Cambodia.
A close friend of my wife informed about the different ages between the Khmer sticker and factory information on the Similac Total Comfort No. 1.
We are using this milk product for our 2nd kid. Somongkul is now 13 months.
My wife removed the Khmer sticker from the bottle, here what we found out:
The Khmer sticker indicated the ages from 0-24 months, against the original bottle written in Malai states only for 0-12 months.
It happened to the both bottles we had. It’s not normal. This is our first impression. Why do they extend the ages for Cambodian market?
The next morning, a friend of mine confirmed also they found false information about the ages in another Similac product.
The product was officially exported for Malaysian market. On the bottle, they indicated clearly it is for ages 0-12 months.
I made a call to DKSH via this number 023 212 838. I was forwarded to a hotline number 066 555 351. I asked why the ages from Khmer sticker and original factory is different?
They replied the change was approved by factory and ministry of health. They said the nutrition can feed well to the baby, don’t worry.
I contact via email by writing on this page, I got no reply from Head of Country Management.
I contact to Abbott and Similac. I used all the social platforms I have in hand. This case is serious. Someone needs to do something about it.
I got a reply email back from Similac USA, but the concern is not yet addressed.
Parents started to post different opinions about this. There are different stages of children nutrition. The stage one need to have a strong support to the babies because they don’t know how to eat yet. Usually, the stage one can go for 0-6 months or 0-12 months or from 6-12 months.
The stage 2 would be leger than the stage 1 because the babies start to learn how to eat. Usually, the cost of the nutrition for the stage 2 is less expensive than stage 1.
To answer to most commune question, will this false information give any harm to the babies? I think it won’t give the babies any harm, but it will cost you more money if you continue to feed the milk stage 1 up to 24 months.
Is it the reason why Cambodia DKSH extends the ages? You tell me!
I called again the next morning to ask why they extend the ages. The lady who answered my phone call said the company will issue an official statement about this. She can’t answer it now. She asked me to wait.
I think it is a good time to summary the story with this post.
I will update more as soon as I have the information. Feel free to drop your concern or comment below!
Update on 26 March 2015: Abbott Nutrition agent in Singapore called me to assure the nutrition in stage 1 can feed the babies up to 24 months. The stage of the ages varies according to the law of each country. But normally from 6 months, when the babies can eat, we can change the stage. I asked why there was a change for Cambodia market to extend up to 24 months. She explained the process. DKSH can submit the label and references of the nutrition to get approval from the ministry of health.
Why DKSH proposed 0-24 months instead of original 0-12 months is still a mystery.
I will write to the ministry of health to seek more information and confirm on two following points:
- Is it really true they approved the changes?
- If it is true, why did they do it?
I will update again if I get the reply.
What to do next?
You don’t have to wait until the baby reaches 24 months. After 6 months or 12 months, when the baby can eat, you can think to change the stage. It will save you the money.
Let me know if you have other questions to ask Abbot, I can forward the message.
All the best to the babies and family.